FAQ

How do I control a LIFX smart bulb?
LIFX bulbs are controlled via the LIFX app. This can be downloaded on both app stores: Apple App Store / Google Play

How much does a bulb cost? 
A bulb costs $99 USD, $95 per bulb for orders of 4 or more plus applicable taxes, shipping, and customs. To verify any additional charges applicable to your country please contact your country's customs officials, or for estimations tools like Duty Calculator can give an indication.

How can I pay?   
We accept payment via Paypal, Visa, Mastercard, Amex, Discover, JCB and Diners Club. Paypal users in the US can also take advantage of the BillMeLater service.

Change of mind 
We have a 30 day returns policy, you can read more information on this here.

Can someone take control of my lights? 
Security is extremely important to us and we are utilising the latest encryption to ensure your bulbs are secure from unwanted users. Each light is ultimately as secure as the security of your home network - meaning only people you’ve given WiFi access to will have the capacity to control your lights. Always ensure your network is password secured and that you are careful who you give access to.

Can I control my lights from multiple devices?
Maybe you want to control your lights through your phone and your tablet? Or via more than one phone? No problem. Just download the app to each device and you’re good to go.

How do I connect my bulbs to my home WiFi?
Every LIFX bulb has a WiFi chip onboard, and can talk wirelessly to your router, iOS and Android devices. The bulbs all talk to each-other via a low-powered 802.15.4 mesh network.

Will LIFX bulbs work on a dimmer switch?
We are working on a clever little feature into the software that will enable you to use your traditional dimmer to dim the LIFX bulbs. However, the best bet is to dim from the app itself as it gives you 100% control of lumens, color temperature and range.

Is there a warranty?
LIFX bulbs come with a two year warranty against defects in materials and workmanship under normal use. The two year warranty period is from the date of retail purchase by the original purchaser. If a defect arises and a valid claim is received by LIFX within the warranty period, LIFX will either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) exchange the Product with a new or refurbished Product.

Are the bulbs suitable for outdoor use?
No. The bulbs have been developed for indoor purposes. We may make an outdoor version down the track.

What countries do you provide free shipping to?
We ship free to most countries with a few exceptions. Unfortunately, high shipping rates to some countries make it impossible for us to offer free shipping worldwide. You can view our exclusion list here.

Where can I find more information on the bulbs? (dimensions, etc)
We have created a series of info sheets for each of our bulbs including dimensions, weight, power usage, etc. These can be found here:

Info sheet - A21 Edison Screw
Info sheet - A21 Bayonet Cap
Info sheet - GU10 Downlight

Further FAQ 

Can't find an answer to your question?
Check out out the rest of our Frequently Asked Questions, or please shoot us an email at support@lifx.co and we'll be more than happy to give you a hand.